David Howard established his process management consultancy, Management-NewStyle, in 1990 and within a year had launched The FlowMap System of tools for economic-quality. Practicing as an independent consultant with such clients such as AT&T, Transco, DSS, Shell, Roche, NatWest, BAE Systems, etc., he developed FlowMap Software in conjunction with Maurice Tomkinson. While advising a US global telecomms firm in the late 1990s his ‘first metre’ approach was recognised as a powerful means to influence the profitability of that company’s ‘last mile’activities. MNS has been recognised by the EFQM and the Institution of Electrical Engineers for its contribution to advancing systems thinking and process understanding.
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