This quote is often attributed to Petronius Arbiter, a 1st-century Roman satirist. Although no direct evidence has been found to justify its authorship the recognition of its self-evident truth by corporate observers and Dilbert-lovers alike ensures that it will continue to be found in management tracts for years to come. The central message of new style management is that re-organising the people alone is not enough, evidence yet another re-organisation
"We trained hard . . . but it seemed that every time we were beginning to form up into teams we would be reorganized. I was to learn later in life that we tend to meet any new situation by reorganizing; and a wonderful method it can be for creating the illusion of progress while producing confusion, inefficiency, and demoralization."
following the failure of its 18-month old predecessor. The whole system of working has to be re-organised around viable principles that reflect the connectivities that join the people to their common purpose.
The essence of process coaching provided by Management-NewStyle is therefore to help top management understand the importance of constancy of shared purpose, the power of incrementalism ('kaizen') and the dangers of resorting to 'big-bang', interventions. MNS believes that the day of the 'quick fix' has long since passed and 'instant pudding' solutions are just another offering to be found alongside rusting cans of snake oil and fairy dust. Re-organisation must be based on firm theoretically robust principles not gut feel and casino thinking.
Process coaching delivered by MNS will always be aligned to its conviction to first metre working that can best be summarised by the following empirical rule derived from its experience over the past 15 years: Sustainable success in the performance of a given process is in direct proportion to the degree of continuing incremental improvement that has contributed to its current state of development.